The Ghana banking sector

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The Country Senior Partner at PwC, Vish Ashiagbor has stated that Ghana's banking sector will not be able to actualise full digital operations in the next five years.


Mr. Ashiagbor made the assertions while addressing the media after the PwC Banking CX Breakfast Forum in Accra.

The event was to examine the findings from a customer experience survey in the banking sector.


Mr. Ashiagbor noted that a significant number of consumers are still comfortable with face-to-face transactions, a situation that could hinder full digital operations.


He added that the level of digital infrastructure development in some parts of the country is a contributing factor.


"Certainly not in the next five years and that's because the demographics of a country like Ghana is such that we have a large population that is still coming to grips with the whole digital narrative."

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